Standard Warranty Replacement Program
Introduction
This program is designed to offer consistent, fast and easy to use warranty replacement support worldwide.
- Consistent: Applicable to most Cserver, Rserver, CTServer and IA&E branded products worldwide
- Fast: Fast shipment of replacement parts from IA&E TSD (Technical Support Department)
- Easy: Expedited call handling
How it works
For Warranty Returns Within 30 days of Purchase:
Eligible Products:
- Server Products : Cserver, Rserver and CTServer brand server products.
- Components Products: Rackmount Chassis, Rackmount Accessories sold by IA&E.
Type Of Service Available:
Advanced Replacement Service: IA&E will immediately ship a replacement unit or part to customer via UPS Ground Service. In some rare cases that the replacement part is not in stock, IA&E will ship the replacement unit* / part as soon the part is available.
Estimate Transit Time:
IA&E will ship a replacement unit* to customer via UPS Ground Service.
For Warranty Replacement After 30 days of Purchase:
Eligible Products:
- Server Products : Cserver, Rserver and CTServer brand server products.
- Components Products: Rackmount Chassis, Rackmount Accessories sold by IA&E.
Type Of Service Available:
Standard Replacement Service: Customer needs to insure and ship back the defective unit to IA&E via any traceable shipping method (UPS / Fedex / Airborne Express). IA&E will at its option, repair or replace the defective unit. The turn-around-time for repair and replacment unit is about 2-3 business days. IA&E will ship the repaired or replaced unit* back to customer via UPS Ground Service.
Estimate Transit Time:
IA&E will ship a replacement unit* to customer via UPS Ground service.
Requirements For Warranty Replacement
Customers should be prepared to provide the following when calling IA&E for warranty replacement Service:
- Proof of purchase (Customer Invoice Numbers or Ordering Information)
- Name of the product
- Product code or serial number
- Description of the problem
- Shipping address
- Email address of customer
- Advanced Replacement Service requires a credit card number or a Purchase Order number as collateral for the replacement unit.
Contact Information
For warranty return, please contact:
- Your account manager
- Technical Support Department @ 516-997-5050
If you wish, you may also fax or e-mail your warranty replacement request to:
Product Return Address
Industrial Automation and Enclosures Inc.
Att: RMA Number ____________________
50 Brook Avenue, Suite A
Deer Park, NY 11729
